Privacy Policy

01. Information We Collect

When you browse our website, request quotes, or place orders, we collect the following details:

• Personal & Business Information: Name, business name, GSTIN (for bulk billing), email address, telephone number, billing address, and shipping address.
• Order & Transaction Details: Product details, quantity, and payment verification codes. We do not store credit card/debit card numbers directly on our servers.
• Comments & Contact Forms: If you leave comments or fill out quote inquiry forms, we collect the data shown in the form, along with your IP address and browser user agent string to assist in spam detection.
• Media: If you upload images/designs for customized bags, please avoid uploading images with embedded location data (EXIF GPS) as visitors could download and extract that data.

02. Cookies

Our website uses cookies to enhance your browsing experience.

• Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.
• Session Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• Login Cookies: When you log in, we set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks.

03. Embedded Content from Other Websites

• Articles or pages on this site may include embedded content (e.g. videos, images, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
• These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. We suggest checking the privacy policies of those external websites.

04. How We Use Your Information

We use the collected information for the following business purposes:

• To process, manufacture, ship, and deliver your shopping bag orders.
• To generate GST invoices and process billing.
• To provide customer support, handle queries, and share order tracking updates.
• To improve our website speed, security, layouts, and product selection.
• To prevent fraud, detect spam, and secure our online shop.

05. Data Sharing and Third Parties

• We never sell, rent, or trade your personal information to third-party marketing companies.
• We share data only with trusted partners essential for delivering our services:
  • Logistics & Delivery Partners: (e.g., courier companies) to deliver your physical orders.
  • Payment Gateways: (e.g., Razorpay, UPI processors) to process secure payment transactions.
  • Spam Protection: Visitor comments may be checked through an automated spam detection service.

06. Data Retention

• If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
• For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

07. Your Rights Over Your Data

If you have an account on this site, or have left comments, you can:

• Request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
• Request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.